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A subscriber can make a request for changes or corrections in his PRAN details by submitting Form S2 to his/her POP/POP-SP. Alternatively, subscriber can also perform the below changes by logging into our website https://enps.karvy.com/ :
1. Request for Change in Scheme Preference
2. Update Address (using Aadhaar number)
3. Update email ID/mobile number
In addition, the subscriber can also reset his/her I-PIN.
A Subscriber can make a request for:
- Changes in personal details (address/phone number/signature/photograph etc.), bank details, nomination details etc.
- Changes in PFM/PFM Scheme
- Changes in Investment Option (“Auto”/ “Active”)
- Change of POP/POP-SP
- Change in Sector (Government/All Citizen/Corporate)
The forms can be downloaded from the CRA website https://nps.karvy.com/ or can be obtained from the POP/POP-SP. The subscriber should fill up the particular form and submit it to his/her associated POP/POP-SP.
The forms can be downloaded from the CRA website https://nps.karvy.com/ or can be obtained from the DDO/ DTO /PAO office.
Sr No. Change Type Form No. To be Submitted to
1 Change in PFM/Scheme Form (AC)S3 (to be submitted along with a copy of the PRAN) To the associated POP/POP-SP
2 Change in Investment Option
3 Change in Asset allocation %
4 One Way switch request
5 Change of POP Form (AC)S5 To the Target POP/POP-SP
6 Change of POP-SP Form (AC)S5 To the Target POP/POP-SP
7 Change in personal or nomination details or request for Reprint of PRAN card From S2 To the associated POP/POP-SP
8 Change in Photograph and /or Signature Form S7 To the associated POP/POP-SP
• The Nodal Office (i.e., POP/POP-SP) will receive the change request application and provide an acknowledgement to the subscriber.
• POP/POP-SP will verify and make the changes in the CRA system, using their login.
• If the form is rejected for any reason, the POP/POP-SP will provide reason for rejection and will also provide guidelines to submit a correct application.
Subscriber can change the his/her scheme details (PFM/Scheme Preferences/Asset allocation percentages/Investment Option) for Tier I or Tier II account, twice in a year.
• The subscriber has to submit a Form S3-AC, along with a copy of the PRAN card, to the POP/POP-SP with which he/she is registered. Subscribers can also make these changes online.
• On receipt of form, POP/POP-SP will verify and make the changes in the CRA system, using their login.
Subscriber can change the his/her scheme details (PFM/Scheme Preferences/Asset allocation percentages/Investment Option) for Tier I or Tier II account, twice in a year.
The subscriber should ensure the following:
• Only one PFM should be selected
• Subscriber can choose Scheme Preference Change between Auto & Active.
• If subscriber is selecting type ‘Active’ then,
 he/she has to mandatorily give percentage of asset allocation.
 Percentage contribution value for all the schemes must be integers. Fractional values will not be accepted.
 The sum of percentage of asset allocation shall be equal to 100% with maximum weightage allowed to ‘E’ (Equity) being 50% and maximum weightage for 'A' category being 5%.
• In case of ‘Auto Choice’, the percentage of asset allocation need not be filled by the subscriber.
• In case both the investment option and the asset allocation are left blank, the subscriber’s funds will be invested as per Auto Choice.
Subscribers having both Tier I and Tier II accounts have an option to switch funds from Tier II to Tier I account. Switching of funds from Tier II to Tier I is called “One-Way Switch”.
Subscriber has to submit an application in Form S13, along with a copy of the PRAN card, to the POP/POP-SP with which he/she is registered. The subscriber should be having an active Tier-I &Tier-II account for which the request is being raised.
The amount invested under Tier I after the execution of the switch request may be different from the requested amount to the extent of difference in NAV of two different days.
• The Subscriber will submit an application in the prescribed form (Form AC S5) to the new POP/POP-SP, along with a copy of the PRAN card.
• The POP/POP-SP will provide an acknowledgement to the subscriber.
• POP/POP-SP will verify the details and submit request for POP/POP-SP in the CRA system, using their login.
• If request is rejected, POP/POP-SP will provide the reason for rejection and will also provide guidelines to submit a correct application form.
On successful change of POP/POP-SP, the subscriber should direct further requests to the new POP/POP-SP.
For change in personal, bank or nomination details or request for Reprint of PRAN card, the subscriber has to submit S2 Form to the associated POP/POP-SP.
If there is any pending request which have been captured in the CRA system for a Subscriber, Nodal office (POP/POP-SP) will not be allowed to update any changes.
The subscriber should submit Form S2 to his/her associated POP/POP-SP. This request will be raised by the POP/POP-SP in the CRA system. CRA will print and dispatch the PRAN card to subscriber’s correspondence address. Alternatively, subscriber can make a request online, using his I-PIN.
This is a chargeable service.
The subscriber should submit Form S7 to the associated POP/POP-SP. POP/POP-SP will submit the physical request to CRA Branch for updation of photograph and signature.
The Subscriber has to submit Form ISS along with a copy of the PRAN Card to the new POP/POP-SP for shifting.
In case of shifting from State/Central Government sector to All Citizens Model,
-The subscriber should enclose KYC documents for verification
-The subscriber should also indicate selection of PFM, Investment option and asset allocation, as applicable to the All Citizen Model.
The Subscriber can make the following changes online, from the CRA website, using his I-PIN:
1. Change in Scheme Preference
2. Update Address (using Aadhaar number)
3. Update Email ID/mobile number
4. View Account details or print Statement of Account
In addition, the subscriber can also reset his/her I-PIN.
The changes will be updated once the Nodal office updates the changes in the CRA system. When the change is incorporated in the CRA system, an email/SMS intimation will be sent to the subscriber.
A Statement of Transaction is a record of all transactions relating to the subscriber including contributions received, investments, NAV, CRA charges, unit balances etc. The subscriber can view his/her account statement at any time, by logging into the CRA website, using his I-PIN.
The subscriber may request for a duplicate SOT in any of the following ways:
1. The subscriber can also login into the CRA website https://enps.karvy.com/ using his/her I-PIN and view/print his/her statement, at any time.
2. The subscriber may approach his/her associated POP-SP and make a request for the SOT. The POP can download the same and provide the same to the subscriber.
3. The subscriber may call the Toll Free Number 1800 208 1516 of Karvy CRA customer care and make such request through IVR. Subscriber account statement will be sent to him by email.
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