The details of subscribers are maintained in the CRA system with the PRAN being used to identify all transactions related to a subscriber. The following types of changes may be made by the subscribers:
Commercial Transactions changes – i.e., changes which have a financial implication impact on the subscriber's accumulated pension wealth. These include:
- Changes in PFM/Scheme/Investment Option/ Asset allocation
- One Way Switch
- Inter Sector Change Request
- POP/POP-SP Change
- Nominee Add/Change/Remove
- Name, Address, Email and Phone no/Bank Account
- Change in Signature/Photo
- PRAN Reprint Request
- IPIN/TPIN Reset request
- Duplicate SOA Request
Non-Commercial Transactions changes – i.e., Changes in personal details etc. These include:
For the detailed process, kindly refer the Change Request SOP
