The details of subscribers are maintained in the CRA system with the PRAN being used to identify all transactions related to a subscriber. The following types of changes may be made by the subscribers:

Commercial Transactions changes – i.e., changes which have a financial implication impact on the subscriber's accumulated pension wealth. These include:

• Changes in PFM/Scheme/Investment Option/ Asset allocation
• One Way Switch
• Inter Sector Change Request

Non-Commercial Transactions changes – i.e., Changes in personal details etc. These include:

• POP/POP-SP Change
• Nominee Add/Change/Remove
• Name, Address, Email and Phone no/Bank Account
• Change in Signature/Photo
• PRAN Reprint Request
• IPIN/TPIN Reset request
• Duplicate SOA Request

For the detailed process, kindly refer the Change Request SOP