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​Grievance

​CRA has developed a Central Grievance Management System (CGMS) in which grievances by multiple stakeholders will be logged at the CRA. A Central Grievance Management System is required to gather, resolve and record various types of grievances raised by different entities/stakeholders of the CRA system. CGMS aims to provide a timely and seamless framework for handling grievances to protect the interests of the stakeholders of the National Pension System and for ensuring effective resolution of grievances.

Subscriber can raise Grievance against:

  • Nodal Office
  • CRA
  • Annuity Service Provider

Modes to raise Grievance

  • Online
  • Call Centre
  • Offline (Form G1)

To download the KCRA Grievance Redressal Policy click here​

To lodge enquiry/grievance click here​
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