Grievance
CRA has developed a Central Grievance Management System (CGMS) in which grievances by multiple stakeholders will be logged at the CRA. A Central Grievance Management System is required to gather, resolve and record various types of grievances raised by different entities/stakeholders of the CRA system. CGMS aims to provide a timely and seamless framework for handling grievances to protect the interests of the stakeholders of the National Pension System and for ensuring effective resolution of grievances.
Subscriber can raise Grievance against:
Modes to raise Grievance
To download the KCRA Grievance Redressal Policy click here
To lodge enquiry/grievance click here
CRA has developed a Central Grievance Management System (CGMS) in which grievances by multiple stakeholders will be logged at the CRA. A Central Grievance Management System is required to gather, resolve and record various types of grievances raised by different entities/stakeholders of the CRA system. CGMS aims to provide a timely and seamless framework for handling grievances to protect the interests of the stakeholders of the National Pension System and for ensuring effective resolution of grievances.
Subscriber can raise Grievance against:
- Nodal Office
- CRA
- Annuity Service Provider
Modes to raise Grievance
- Online
- Call Centre
- Offline (Form G1)
To download the KCRA Grievance Redressal Policy click here
To lodge enquiry/grievance click here
